Don’t want to pay OEM prices for service contracts? Choose Equal Care.
Once your technology is in place, keep your systems running smoothly and efficiently with Equal Care from Equal Optics. Our comprehensive suite of services equips you with everything needed to ensure long-term, peak business performance. Equal Care keeps you covered.
Key features of Equal Care include:
White-Glove Service
At Equal Optics, our white-glove service provides 24/7 access to a dedicated team of inside and outside sales reps, offering a dual layer of support for uninterrupted assistance. This team is backed by our round-the-clock technical experts, who are ready to address any operational challenges whenever they arise. From start to finish, our meticulous attention to detail ensures that your goals are seamlessly met. Experience the peace of mind that comes from partnering with Equal Optics.
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Support
Equal Care’s support features include:
- Server, storage, networking, and telecom support
- Integration capabilities across a wide range of OEMs
- SLAs designed to match OEM standards
- Flexible, cost-effective terms tailored to suit every client
Networking-Specific Support:
- 24x7x365 direct access to experts
- SLA alignment to match OEM support standards
Our Coverage
Networking
Alcatel • Arista • Aruba • Brocade • Ciena • Cisco • Extreme • Juniper
Servers & Storage
Cisco • Dell • HPE • Lenovo • NetApp • Nutanix • Oracle • Seagate • Supermicro
Flexible Service Levels
A support plan that meets your needs
Why pay for services you don’t use? At Equal Optics, we believe support should fit your business. Our Equal Care Levels deliver enterprise-grade support without the inflated OEM price tag.
Whether you’re looking for 24x7x365 coverage or just next business day response, we’ll tailor a support plan that meets your needs and your budget.
Support Options to Match Any Environment:
Custom SLAs: Built to match your environment, from cloud tools to on-site support
24x7x4: Round-the-clock, rapid response
8x5xNBD: Standard business hour coverage with next business day service
| Service Features | 24x7x4 | 8x5xNBD | Custom |
|---|---|---|---|
| Up to 60% savings compared to OEM warranty contracts | |||
| EOL and EOSL support | |||
| Extended life of IT investments while maintaining uptime | |||
| Certified and dedicated technicians to support all major OEM brands | |||
| Technical Assistance Centers (TAC) | |||
| Exclusive access to cloud-based contract management tool – Cover3IT™ | |||
| SLA for 24 hours a day, Mon. through Fri. | |||
| SLA for 8 hours a day, Mon. through Fri. | |||
| SLA options for 24x7x365 expert-only TAC support | |||
| SLA options for on-site installation | |||
| SLA options with flexible and customized service | |||
| US-based service desk | |||
| Nationwide support with rapid response | |||
| Troubleshooting and major break-fix solutions | |||
| Email, phone and remote support |
Up to 60% savings compared to OEM warranty contracts
- 24x7x4
- 8x5xNBD
- Custom
EOL and EOSL support
- 24x7x4
- 8x5xNBD
- Custom
Extended life of IT investments while maintaining uptime
- 24x7x4
- 8x5xNBD
- Custom
Certified and dedicated technicians to support all major OEM brands
- 24x7x4
- 8x5xNBD
- Custom
Technical Assistance Centers (TAC)
- 24x7x4
- 8x5xNBD
- Custom
Exclusive access to cloud-based contract management tool – Cover3IT™
- 24x7x4
- 8x5xNBD
- Custom
SLA for 24 hours a day, Mon. through Fri.
- 24x7x4
- 8x5xNBD
- Custom
SLA for 8 hours a day, Mon. through Fri.
- 24x7x4
- 8x5xNBD
- Custom
SLA options for 24x7x365 expert-only TAC support
- 24x7x4
- 8x5xNBD
- Custom
SLA options for on-site installation
- 24x7x4
- 8x5xNBD
- Custom
SLA options with flexible and customized service
- 24x7x4
- 8x5xNBD
- Custom
US-based service desk
- 24x7x4
- 8x5xNBD
- Custom
Nationwide support with rapid response
- 24x7x4
- 8x5xNBD
- Custom
Troubleshooting and major break-fix solutions
- 24x7x4
- 8x5xNBD
- Custom
Email, phone and remote support
- 24x7x4
- 8x5xNBD
- Custom
Why Choose Equal Care Support?
Equal Optics delivers value, quality, and service through high-performance networking solutions. With Tier One components and a lifetime warranty, we provide reliable technology that empowers organizations to thrive in today’s evolving digital landscape.
✔ Up to 60% savings compared to OEM contracts
✔ Nationwide coverage & rapid response
✔ Support for EOL/EOSL equipment
✔ 24x7x365 US-based TAC availability
✔ Certified techs across all major OEM brands
✔ SLA options tailored to your budget and business
We are here to help.
Equal Optics supports thousands of different products. Our team has the education and product knowledge to provide unrivaled support to our customers.
Our extensive in-house test lab contains today’s most popular routing and switching platforms, and our knowledgeable staff offers our customers an advantage regarding overall product support. This enables us the ability to work in collaboration with our customers to provide pre-sales product recommendations that creatively and effectively meet our customer’s network configuration requirements. Our experienced and savvy support team will help you achieve your overall business objectives and network goals.
A vast array of target network devices in our test lab offer the ability to duplicate virtually any network environment scenario for precise and accurate troubleshooting.
For any product inquiries, contact our support team at 855-330-3978,
email us, or submit the form below.
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